Cancellations
We understand plans change. The closer to your event date, the harder it is for us to fill that slot — our refund window reflects that.
| Notice Given | Refund |
|---|---|
| 7 or more days before event | Full refund |
| 48 hours – 7 days before event | 50% refund |
| Less than 48 hours | No refund |
| No-show (no contact made) | No refund |
To cancel, email michael.sterling.george@gmail.com with your booking name and date. Cancellations are confirmed when you receive a reply from us.
Rescheduling
Rescheduling is almost always better than cancelling — you keep your locked-in rate and we keep your event on the calendar.
| When You Request It | Fee |
|---|---|
| 48 or more hours before event | Free — valid for 12 months |
| Less than 48 hours before event | $50 rescheduling fee |
| Less than 48 hours — severe weather | Free — no fee, valid 12 months |
Rescheduled events are subject to calendar availability. To reschedule, email or call us as early as possible. Your pre-order discount is always preserved on a rescheduled booking.
Weather
Louisiana weather can be unpredictable. Here's how we handle it:
If weather becomes a concern within 48 hours of your event, you have two options:
• Reschedule — free of charge, no fee, valid for 12 months
• Cancel — 50% refund
We will monitor forecasts and reach out to you 24 hours in advance if conditions look like a concern. We'll work together to find a solution before calling it.
If we cancel due to lightning, severe storms, or conditions that put players at risk, you receive a full reschedule at no charge — your choice of date within 12 months.
If you cancel citing weather concerns before we have, the standard cancellation policy applies.
Cancellations by Blitz Tag LLC
If we cancel your event for any reason other than weather — equipment failure, scheduling error, or anything on our end — you receive:
• A full refund, or
• A free reschedule at your preferred date — your choice.
We will notify you as soon as possible and work to make it right.
Chargebacks & Payment Disputes
By completing a payment through our booking system, you confirm that you have read and agreed to this refund policy, and that your event is legitimately scheduled and available.
Please contact us before filing a chargeback. Nearly every issue can be resolved directly and quickly.
Email: michael.sterling.george@gmail.com
We respond within 48 hours.
If a chargeback is filed while your booked event is still available — meaning we have not cancelled, the event has not passed due to our failure, and you have not attempted to contact us first:
1. We will dispute the chargeback with full documentation, including your booking confirmation, payment records, the policy you agreed to at checkout, and all communications.
2. Customers who initiate chargebacks without first attempting direct resolution will be permanently banned from future bookings.
We maintain complete records of every transaction, booking confirmation, and customer interaction. Chargebacks filed in bad faith are disputed in full. We ask that you work with us directly — we're a small local business and we will always try to find a fair solution within this policy.
Questions?
If anything here is unclear or your situation doesn't fit neatly into the above, just reach out. We'd rather talk it through than have anyone feel stuck.
Email: michael.sterling.george@gmail.com
We're a local business — we care about your experience and we'll always try to do right by you.